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SHIPPING AND DELIVERY

At Abhi Moments, every order is carefully packed to ensure it reaches you safely and in excellent condition.

Order Processing

Orders are generally processed and dispatched within 1–3 working days after payment or order confirmation.

Customized and made-to-order products may require additional preparation time. The expected processing time will be mentioned on the relevant product page or communicated to you after the order is placed.

Orders placed on Sundays or public holidays will be processed on the next working day.

Delivery Time

After dispatch, orders are normally delivered within:

  • Tamil Nadu: 2–5 working days
  • Other parts of India: 4–8 working days
  • Remote locations: Delivery may take a few additional working days

These delivery periods are estimates and may vary depending on your location and courier service availability.

Shipping Charges

Applicable shipping charges will be clearly displayed during checkout before payment.

Free shipping may be offered on selected products, order values, locations, or promotional campaigns.

Order Tracking

Once your order has been dispatched, the tracking details will be shared through email, SMS, WhatsApp, or your Abhi Moments account, subject to availability.

Tracking information may take up to 24 hours to become active after dispatch.

Delivery Address

Please provide a complete and accurate delivery address, including:

  • Recipient’s full name
  • House or building details
  • Street and area
  • Landmark, if required
  • Correct postal code
  • Active mobile number

Abhi Moments will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Delivery Attempts

Our delivery partner will attempt to contact you while delivering the order. Please ensure that someone is available to receive the package.

If the order is returned because of an incorrect address, customer unavailability, or refusal to accept delivery, additional shipping charges may apply for redispatch.

Delayed Delivery

We always try to deliver orders within the estimated period. However, delays may occasionally occur due to:

  • Courier or transportation issues
  • Weather conditions
  • Public holidays
  • High order volumes
  • Remote delivery locations
  • Government restrictions
  • Events beyond our reasonable control

We appreciate your patience if such an unexpected delay occurs.

Damaged or Tampered Packages

Please inspect the package before accepting it. If the package appears opened, damaged, or tampered with, you may refuse the delivery and contact us immediately.

If you discover a damaged, defective, missing, or incorrect product after opening the package, contact us within 48 hours of delivery. Please provide:

  • Your order number
  • Clear photographs of the package and product
  • An unboxing video, wherever possible
  • A brief explanation of the issue

After verification, we will arrange an appropriate replacement, return, or refund in accordance with our Return and Refund Policy.

Changes and Cancellations

Please contact us as soon as possible if you need to change the delivery address or cancel an order.

Changes or cancellations may not be possible after the order has been packed, personalized, or dispatched.

Contact Us

For questions about shipping, tracking, or delivery, please contact:

Abhi Moments